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VSIDO Support => General Support => Topic started by: Gordon on March 20, 2015, 10:09:43 PM

Title: Brother Printer mfc-j6520dw
Post by: Gordon on March 20, 2015, 10:09:43 PM
Hi Folks

Bought myself the above printer after I had found and download the drivers for the printer. The problem is that it is supposed to be WIFI only I can't get it to work.
The printer itself has found and logged onto my router with no trouble but I can't get it to print so I assume that I am missing a driver for the computer or do I have to do something else. I have been on the brother site to check for a wifi driver but there doesn't appear to be one. I have tried several other sites for info but with no luck so far. Any assistance out there please as I surely need it  :'(
Title: Re: Brother Printer mfc-j6520dw
Post by: VastOne on March 20, 2015, 10:19:47 PM
Do you have all of the CUPS apps installed? If not run the vsido-welcome script to install them
Title: Re: Brother Printer mfc-j6520dw
Post by: PackRat on March 21, 2015, 02:02:16 AM
Quote
The printer itself has found and logged onto my router with no trouble

How did you connect the printer to the wireless? If you used WPS or AOSS one touch setup, your computer would have had to been connected the same way in order to see the printer. You may need to set up the printer manually if you have not done so already.

Quote
I have been on the brother site to check for a wifi driver but there doesn't appear to be one

I think if you get cups installed as vastone suggests, you can use the cups printer driver. Looks straight forward. (http://support.brother.com/g/b/downloadhowto.aspx?c=au&lang=en&prod=mfcj6520dw_us_eu_as&os=128&dlid=dlf006893_000&flang=4&type3=625)


Title: Re: Brother Printer mfc-j6520dw
Post by: Gordon on March 21, 2015, 06:25:15 PM
Hi VastOne and PackRat.

@ VastOne.  As far as I am aware all cups is loaded but having said that I went onto synaptic package manager and ticked a load of other cups stuff including system-config-printer and it failed to download anything, something to do with broken packages.

@ PackRat. I connected to my router using the on board wizard on the printer which connects every time with no trouble. its getting the computer to use my router that is the ( or seems to be ) the problem. Even localhost:631 doesn't work.

Anyway thanks to both for your valued time and assistance. been at it for about 3 hours now and still trying  :D
Title: Re: Brother Printer mfc-j6520dw
Post by: PackRat on March 21, 2015, 08:08:33 PM
Is your computer using the same router to connect to the internet, or are you setting up some sort of print server?

Also looks like cups may be broken and the service may not be starting. You can try -

Code: [Select]
systemctl list-unit-files | grep cups
or

Code: [Select]
systemctl --all | grep cups

in a terminal to see the status of the cups.service.

There is also

Code: [Select]
systemctl --state=failed
which will show if cups failed to start, I think.
Title: Re: Brother Printer mfc-j6520dw
Post by: Gordon on March 22, 2015, 02:38:38 PM
Hi PackRat,

Thanks for that.

Your first command came up
Code: [Select]
cups.path                               enabled
cups-browsed.service              enabled
cups.service                           enabled
cups.socket                           enabled
the other two came up with
Code: [Select]
Failed to get D-Bus connection: Unknown error -1

How do I start D-Bus please ?
Title: Re: Brother Printer mfc-j6520dw
Post by: PackRat on March 22, 2015, 04:06:37 PM
That's systemd not communicating with dbus - dbus should be running; not sure how to clear that error for your system. Looks like cups is enabled not sure why the interface isn't coming up in your browser.
Title: Re: Brother Printer mfc-j6520dw
Post by: Gordon on March 22, 2015, 09:50:30 PM
Hi PackRat

Just noticed that I never answered the first part of you post
Code: [Select]
Is your computer using the same router to connect to the internet, or are you setting up some sort of print server?

the answer to which is that I use the same router for everything.

I have just remembered that a have a USB Adaptor which doesn't work either although I think it is supported. It is a Netgear WG111v2 which uses a realtek driver RTL8187L so I am trying to sort that as well  :)
Title: Re: Brother Printer mfc-j6520dw
Post by: jedi on March 23, 2015, 03:08:34 AM
Hey Gordon,
Try the following;
Code: [Select]
sudo adduser "yourusernameherenoquotes" lpadmin
Then restart your browser, clear the cache (web history) and try to login to 'cups' again.  From there you should be able to load the cups driver as PackRat suggested!
Title: Re: Brother Printer mfc-j6520dw
Post by: Gordon on March 23, 2015, 05:28:08 PM
Hi jedi

thanks for that. I am already a member lpadmin but I  keep trying
Title: Re: Brother Printer mfc-j6520dw
Post by: PackRat on March 23, 2015, 05:54:18 PM
Quote
Even localhost:631 doesn't work.

Can you elaborate on this. Do you go to the cups interface and just can't do anything, or does your browser not even display the localhost:631?
Title: Re: Brother Printer mfc-j6520dw
Post by: Gordon on March 23, 2015, 10:23:40 PM
Hi PackRat

I mean that localhost:631 wouldn't sort out the problem, it will only let me print via cable not wireless. Can’t even get it to work on windows 8 either for that matter and it is supposed to be a windows printer. Something to do with the realtek RTL8187L driver. I have it downloaded for Linux but have to learn about make makefile and other stuff now :(
Title: Re: Brother Printer mfc-j6520dw
Post by: PackRat on March 23, 2015, 10:37:21 PM
There should be a README file that goes through the install steps.

Check that firmware-realtek is installed on your computer. It's installed by default, but may have removed somehow. Your driver may be in there.
Title: Re: Brother Printer mfc-j6520dw
Post by: Gordon on March 24, 2015, 09:05:03 PM
Hi PackRat.

found the firmware-realtek file thing it is in usr/share/bug, I assume from that that it is in the wrong place, where should it be ? and can I just move it ?

cheers
Title: Re: Brother Printer mfc-j6520dw
Post by: PackRat on March 24, 2015, 09:39:22 PM
It should be installed. Use synaptic to make sure it is installed. You should be able to search/filter for broken packages as well. You got a broken package message earlier, right?
Title: Re: Brother Printer mfc-j6520dw
Post by: Gordon on March 28, 2015, 01:30:05 PM
Hi PackRat

Sorry for the apparent delay in replying. I did post a reply but have just notice that for some reason or other that it has not posted it. Anyway I did use synaptic to check to see if it was there, and it was, but never the less I reinstalled it several time just to be sure. I also clicked on the fix broken packages bit but nothing seem to happen, again I did it several times.

I have been looking in all the cups bits to see if I could find out where it says how to connect to the port ( USB ) so that I could possibly alter it but cant find it and I can't open lpdamin ( Probably a good thing knowing me ). Do you have any ideas where the Port selection is located so I can have a go at that ?
Title: Re: Brother Printer mfc-j6520dw
Post by: PackRat on March 28, 2015, 03:01:39 PM
Ussually the Add Printer ootion in the cups interface will list the printers. But you can"t access it for some reason. You can try reading the cups man page, or the actual cups site to see if there are some line commands you can use.

Did you post that you cannot access the printer from Windows 8 either? If so, you may have something misconfigured in the printer itself. If possible, you may want- need- to reset to factory defaults. Once that is done, see if Windows can find/install the printer without using any setup disc. You can try with Vsido, but if cups is broken as well it will be a no go
Title: Re: Brother Printer mfc-j6520dw
Post by: Gordon on May 25, 2015, 05:25:52 PM
Hi All.

Thanks for all your help with this problem but in the end it was down to me, I hadn't connected the wireless gismo to the computer, I thought that it would simply use the router  :-[ still got there in the end  :D